Areas of Focus

As a proven strategic leader with broad startup experience, I am most effective working with fast-growing organizations solving the difficult problems that come with success and scale. The Zuka client needs support in any of the following areas:

  • Direct to Consumer Operations and Logistics: both e-commerce fulfillment and retail distribution

  • Returns/Reverse Logistics Experience: customer-facing experience, return inspection, re-grading, and lifecycle management

  • Customer Experience: strategy, scaling teams, process/workflows, performance measurement

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Testimonials

Zuzana is truly one of the brightest and insightful executives I have had the pleasure to work with and was my most valuable resource for all things supply-chain related at Crate and Barrel.
— john j. ling, ceo mackenzie childs
Zuzana is a valuable breed of solid supply chain and logistical knowledge and professional approach which was very effective in working with her toward a gratifying engagement and one that yielded considerable payback for the business over the years that followed.
— matt wilkerson
Zuzana is one of the most efficient C-level operations executives and mentors I have ever worked with in my career. During her time as COO at Tecovas, Zuzana was relentless in correcting a struggling international supply chain, freeing up capacity to meet demand while negotiating better financial terms and conditions with our factory partners and supply vendors. Zuzana was instrumental in coaching a junior customer success team and elevating them to world-class, industry-leading customer experience experts. Her ability to operationalize and lead her teams through the ambiguities and stressors of a startup environment was both professional and with grace. Zuzana brought financial and operational accountability to Tecovas and paved the way for a more robust and financially sound company. Any team would be lucky to work under the leadership and guidance Zuzana brings to an organization.
— rian mccartan, head of retail, tecovas